ELTODO Operations Center

Need to save on running your own control center?
Do you need to be available 24/7 to handle requests online?
Entrust your control center to the experts and save!

Our professional team of dispatchers provides continuous operation and support for your business.
Every day, we handle fault reports and coordinate with field technicians who carry out maintenance based on submitted requests.
The dispatch center is located in our new Vega data center and is equipped with state-of-the-art technology that is fully backed up, so you can be confident that your operations will never be disrupted.

Why entrust your dispatch to us?
24/7 continuous operation
Professional team of dispatchers specialized in data centers, transportation, and urban infrastructure
Receiving and managing fault reports with detailed logging in the ticketing system (TT system)
Coordination with field technicians, planning, and organizing maintenance work
Fully backed-up workplace and operations

Areas we cover:
Data centers
Traffic signaling equipment
Public and ceremonial lighting
Service and maintenance of security alarm systems (EZS), fire alarm systems (EPS), cameras, radars, chemical protection systems, and parking systems
Communication with Municipal Technical Services (TSK), Czech Police, and local governments in handling requests
Cooperation with TELCO operators to ensure network service
Complete IT request management within the TT system

Dispatch technical equipment and systems used:
3CX IP telephony
Full-time call recording
Automated voice response system (IVR)
Wall-mounted monitoring display modules
Monitoring tool MIDS
Microsoft Dynamics NAV
Specialized Geographic Information System (GIS)
HelpDesk Studio
Parkfolio
Equipment and service monitoring systems
CarControl

Address:
DC Vega Data Center
Teplická 494/17
190 00 Prague 9 – Střížkov
www.dcvega.cz

If you are interested in this matter, please contact us at +420 244 470 800, email us at dispecer@eltodo.cz, or fill out the contact form.

Contact

Feel free to write to us — we’ll gladly get back to you.